Refund, Return & Warranty Policy

Returns

Customers may request a return only if the item is eligible under our return policy.

• Sale items and Gift Cards are not eligible for return or refund.
• If a return is approved, the return shipping/delivery charges will be borne by the customer.
• The product must be returned in its original condition with all accessories and packaging.

Exchanges

The fastest way to get a replacement item is to return the original product. Once your return is approved and received, you can place a new order for the desired item.

Refunds

After we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Cash on Delivery (COD) charges, shipping charges, and any other service charges are non-refundable. Only the eligible product amount will be refunded.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at drashtisales.jaipur@gmail.com.

Warranty Policy

• Products covered under the manufacturer/service center warranty must be claimed directly through the respective company's authorized service center.
• Products covered under our seller warranty must be sent back to us within the applicable warranty period.
• The customer is responsible for all shipping/delivery charges for sending warranty products to us.
• Warranty covers manufacturing defects only. It does not cover physical damage, water damage, burn damage, misuse, accidental damage, or normal wear and tear.
• After inspection, if the product is found to be outside the warranty terms, it will be returned to the customer at the customer's expense.